KEY BENEFITS
Free training
Official warranty
Free shipping
English language menu
Certificates of conformity
Full documentation package
Frequently Asked Questions
Yes! COSMO TECH offers free shipping to all seven emirates of the UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain) as well as to all GCC countries - Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Delivery typically takes 3-7 business days depending on the location. Customs clearance documentation is included in our service.
We provide clients with a full package of legal documents required for equipment registration with UAE health authorities, including the sales contract, certificate of conformity, EAC certificate, declaration of conformity (EAC), test certificate, and acceptance certificate. Our team can also advise you on the registration process with the Ministry of Health & Prevention (MOHAP), Dubai Health Authority (DHA), or Abu Dhabi Department of Health (DOH).
Absolutely! Every COSMO TECH customer receives free online training tailored to the specific device you purchased. Our training is conducted by certified specialists with years of practical experience in aesthetic medicine. If you need hands-on practice, we also offer paid offline training at our training centers or directly at your salon. Upon completion, you receive a personalized certificate confirming your qualification to operate the equipment.
Yes, we do. COSMO TECH provides interest-free installment plans for our clients in the UAE and Gulf region. The specific terms depend on the order value and your business status. We understand that investing in professional equipment requires budget planning, so our team will work with you to find a payment solution that fits your needs. Contact our sales department for a customized offer.
All COSMO TECH equipment comes with an official 24-month warranty. If a technical issue arises, our certified technicians and partners in the UAE can respond quickly. In case of malfunction, the repair is carried out at our authorized service center or by our on-site technicians. The warranty covers manufacturing defects; it does not cover mechanical damage or unauthorized repairs.
Currently, COSMO TECH operates primarily through our online platform and official website cosmo-tech, with dedicated account managers for the Gulf region. While we do not yet have a physical showroom in Dubai, we offer detailed video demonstrations, remote consultations, and can connect you with existing clients in the UAE for a live demonstration upon request. We also provide a full documentation package and certificates so you can verify compliance with local regulations.
Yes, most of our devices come with a menu in English as standard, with another laguages also available. For selected models, we can provide an Arabic interface or help you adapt the menu for your local staff. Our team also provides instructions and guidance in English, so you can be confident that your technicians will operate the equipment correctly regardless of their native language.
If the product has not yet been transferred to you, you may cancel your order. After receiving the equipment, you have 7 days to inspect it - provided the device has not been used, the seals and labels are intact, and the original packaging and documents are preserved. If a manufacturing defect is identified within 14 days of purchase, we will arrange an exchange or full refund. Consumables and custom-configured devices may not be eligible for return. We ship orders across the GCC free of charge, and return shipping costs are handled according to the specific case.
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Contact & Support
We’re with you at every step, helping you choose the right equipment for your tasks.
Working hours: Daily, 9:00 AM to 8:00 PM
tel:+971547678060
🚩 DUBAI / UAE
By submitting this form, you confirm that you have read and agree to our Privacy Policy and hereby give your consent to the processing of your personal data.
Contact & Support
We’re with you at every step, helping you choose the right equipment for your tasks.
Working hours: Daily, 9:00 AM to 8:00 PM
🚩 DUBAI / UAE
By submitting this form, you confirm that you have read and agree to our Privacy Policy and hereby give your consent to the processing of your personal data.
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By submitting this form, you confirm that you have read and agree to our Privacy Policy and hereby give your consent to the processing of your personal data.